Shipping policy
Shipping Policy
At MENWEY, we aim to get your order to you as quickly and reliably as possible. Please read below for details on how we process and ship your order.
1. Order Processing Time
All orders are processed within 1-2 business days after payment confirmation (or order placement, for Cash on Delivery orders). Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.
2. Delivery Timelines
We currently ship across Pakistan. Estimated delivery times are:
- Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 3-5 business days
- Other cities and towns: 4-7 business days
Delivery timelines are estimates and begin from the date your order is shipped, not the date it is placed. Actual delivery times may vary depending on your location and courier availability.
3. Shipping Charges
Shipping charges (Rs. 250) will be calculated and displayed at checkout before you complete your order. Orders above Rs. 4000 qualify for free shipping.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. If you do not receive this email, please check your spam folder or contact us at support@menwey.com.
5. Cash on Delivery (COD)
For orders placed with Cash on Delivery, please have the exact amount ready for our delivery rider. Our team may contact you by phone to confirm your order before dispatch.
6. Incorrect Address
Please double-check your shipping address at checkout. MENWEY is not responsible for orders delayed or undelivered due to an incomplete or incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.
7. Failed Delivery Attempts
Our courier partners will typically attempt delivery up to 2-3 times. If delivery is unsuccessful after multiple attempts, the order may be returned to us. In such cases, we will contact you to arrange redelivery, which may involve additional shipping charges.
8. Lost or Delayed Packages
While we work with trusted courier partners, delays can occasionally occur due to circumstances beyond our control (weather, courier disruptions, etc.). If your order has not arrived within the estimated delivery window, please contact us at support@menwey.com with your order number, and we will investigate with our courier partner.
9. International Shipping
At this time, MENWEY only ships within Pakistan.
10. Contact Us
For any questions about your shipment or this Shipping Policy, please reach out to us at support@menwey.com.