Privacy Policy

Information We Collect

When you visit our store or place an order, we may collect:

• Contact information: name, email address, phone number, shipping and billing address.
• Order information: items purchased, order value, payment method.
• Payment information: processed securely through our payment partner, Safepay. We do not store your full card details on our servers.
• Device and usage information: IP address, browser type, pages visited, and how you interact with our site (collected automatically through cookies).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your order (confirmations, shipping updates, invoices).
• Respond to your questions and provide customer support.
• Improve our website, products, and overall shopping experience.
• Send you promotional updates, if you have opted in to receive them (you can unsubscribe at any time).
• Prevent fraud and maintain the security of our store.

Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

• Service providers who help us operate our business, such as our payment gateway (Safepay), delivery/courier partners, and email/hosting services solely for the purpose of fulfilling your order.
• Legal authorities, if required to comply with the law or protect our rights.

Cookies

Our store uses cookies to keep track of items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of our store may not work properly as a result.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for record-keeping, tax, and legal compliance purposes.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to our legal obligations (such as order records).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at support@menwey.com.